Frequently Asked Questions (FAQ)

Welcome to Canada Ionizers! Below, we’ve answered some of the most common questions about water ionizers and our products. If you need further assistance, feel free to contact us.

1. What is a water ionizer and how does it work?

A water ionizer is a device that alters the pH of tap water through a process called electrolysis. It separates water into alkaline and acidic streams, making the alkaline water ideal for drinking and the acidic water useful for external applications like cleaning and skincare.

2. What are the benefits of drinking alkaline water?

Many people choose alkaline water for its smooth taste and potential wellness benefits. While individual experiences vary, some users report better hydration, improved digestion, and overall balance in their diet. Some studies have shown that alkaline water may have antibacterial properties, balance the pH of the body, and improve hydration. Many people say they enjoy the taste of alkaline water over tap water. Read more about the benefits on our Learn page. 

3. What makes Canada Ionizers different?

At Canada Ionizers, we provide high-quality water ionization systems designed for efficiency, durability, and superior filtration performance. Our models are carefully selected for their advanced technology, ease of use, and ability to produce clean, great-tasting water. Plus, we ship exclusively within Canada, delivering directly from a trusted Canadian supplier to your door.

4. Can I install a water ionizer in my home?

Yes! Most countertop water ionizers are designed for easy installation on standard kitchen faucets. If you need assistance, we provide guides and support to help you set up your unit properly. 

5. Do I need a pre-filter for my water ionizer?

This depends on your water source. If your tap water has high levels of chlorine, fluoride, or other contaminants, a pre-filter can help improve water quality before ionization. We offer a range of filtration options to suit different water conditions.

6. How often should I replace the filters in my ionizer?

Filter lifespan varies based on water quality and usage. Your ionizer has an indicator counting down from 9000. You will want to replace the filter every year or before your countdown reaches 0, whichever comes first. 

7. Can I use well water with a water ionizer?

Yes, but well water often contains minerals and contaminants that could affect performance. We strongly recommend testing your water and using a pre-filter to remove unwanted substances before running it through the ionizer.

8. Is there any maintenance required for a water ionizer?

Yes, regular maintenance helps keep your ionizer working optimally. This includes filter replacements and running the unit’s self-cleaning functions as recommended in the user manual.

9. Is acidic water safe to drink?

Acidic water produced by a water ionizer is not intended for drinking. However, it has practical uses such as skin care, plant care, and surface cleaning.

10. Does Canada Ionizers offer a warranty on products?

Yes, all of our ionizers come with a manufacturer’s warranty, which covers defects and workmanship. Warranty details vary by model, so please check the product page for specifics.

11. Do you ship outside of Canada?

At this time, we only ship within Canada. We do not offer international shipping, including to the United States.

12. How can I place an order?

You can order directly through our website by selecting your preferred ionizer, adding it to your cart, and completing the checkout process. If you need assistance, our team is happy to help.

13. Are there any health risks associated with drinking alkaline water?

For most people, drinking moderate amounts of alkaline water is safe. 

If you are on medications specifically those that affect kidney function you should consult a healthcare professional before making significant changes to your water intake, as alkaline water may alter how some minerals are processed in the body.

As with any dietary change, we recommend consuming alkaline water in moderation and listening to your body. If you have any health concerns, consult your doctor before making the switch.

14. Are your prices in CAD or USD?

We are now a USA company, however, we stand by our Canadian roots. All prices are in CAD. We ship exclusively within Canada, delivering directly from a trusted Canadian supplier to your door.

15. How do I contact customer support?

We’re here to help! You can reach our support team by:

📧 Email: support@canadaionizers.com
📞 Phone: 1-888-661-3461
📅 Hours: M-F 9 AM-5 PM MDT Because we are a small business, we may not answer immediately, but we typically get back to you within 24 hours. We appreciate your patience!